TRITON ENGINE CHRONOLOGY

DATE	COMMENTS
4/22/05	Sparkplug ejects from # 6 cylinder while driving. Dropped vehicle off at dealership.
4/24/05	Filed complaint with NHSTA, complaint No. 10118320
4/25/05	Called Ford Customer Service
4/26/05	Sent complaint letter to Bill Ford, CEO of Ford Motor Company.
4/27/05	E-mailed Ford via their website, stating there was a problem and could the resolution of the same be expedited.
4/30/05	Towed vehicle home from dealership
5/3/05	Repaired number 6 sparkplug port on cylinder head
5/5/05	Responded to Ford Customer Service Survey.
5/25/05	Sent follow-up letter to Ford along with a copy of original complaint letter, return receipt requested.
5/25/05	Sent complaint letter and documentation to New York State Attorney General.
5/28/05	Received message from Ford Executive Offices. Ford provided contact information. They want to discuss my issues.
5/28/05	Received reply from New York State Attorney General. See correspondence link.
6/2/05	Spoke with Ford Executive Offices regarding my complaint. Ford basically stated that ‘there is nothing they will do’. They acknowledged I was a loyal customer, but the mileage on my vehicle is too high. I requested written documentation of Ford’s position.
6/8/05	The customer service representative from my dealership calls to inform me of Ford’s proposed resolution to this problem. The Ford Factory Representative proposes to replace the defective head with a new head provided I pay a one-third cost share of the $2,100 repair estimate.
6/8/05	Sent dealership written notice that I reject the proposed offer along with my reasons. Included a bill for my time and material for repairs I performed on the vehicle. See correspondence link.
6/9/05	Ford Factory Service rejects my invoice. Metro Ford offers verbally to write me a check to cover my parts only. I decline this offer.